Less uncertainty.
More answers.
From replacement vehicles to repair costs, here are answers to the questions drivers ask us most.
Where is Better Call Mo based?
Better Call Mo is based in Glasgow and supports drivers across the UK.
How do I contact Better Call Mo after an accident?
Call 0141 461 3439 for 24/7 accident support, email info@bettercallmo.co.uk, or use the enquiry form to prepare a WhatsApp message.
Does Better Call Mo help with at-fault accidents?
Yes. Better Call Mo can discuss recovery, repair and replacement options after both at-fault and non-fault accidents. Eligibility, availability and costs depend on your circumstances.
Who provides the accident services?
Better Call Mo connects drivers with recovery, repair, replacement vehicle and claims services through First Accident Assistance. The team explains the support available for each enquiry.
Can I make a personal injury claim?
Our partners can assess your circumstances and explain eligibility and applicable time limits. Contact us promptly to discuss your options.
Will my vehicle be repaired?
An independent assessment determines whether repairs are appropriate. Repairable vehicles go through the approved repair network.
Will I need to pay for repairs?
Eligible non-fault drivers may receive repairs without upfront payment where costs can be recovered from a valid insurance policy.
Are genuine manufacturer parts used?
Qualified repair centres use genuine parts where applicable and available, according to repair requirements.
What if my vehicle is a write-off?
Our partners will discuss the valuation and arrange settlement based on the agreed vehicle value.
Will I get a replacement vehicle?
Suitable vehicles are available to eligible non-fault drivers. At-fault availability varies. Insurance and requirements are explained before supply.
Do I need to pay an insurance excess?
Eligible non-fault drivers may avoid an excess. At-fault support is discretionary; ask us about your circumstances.
Will I be charged for your services?
Fees are generally recovered through insurers. We’ll explain the arrangements that apply to you.
Will my no-claims bonus be affected?
This depends on fault and policy protection. Check your cover with your insurer.
Could my insurance premium increase?
Your insurer determines your premium. Ask them how the accident could affect renewal.
How are costs recovered?
Non-fault costs are recovered through the other driver’s insurer. At-fault arrangements involve your insurer and our partners.
Something else
on your mind?
Every accident is different. Talk to us about your situation.
Speak to MoEnquiryHad an accident?
Better Call Mo.
Tell us what happened. We’ll help you take the next step.